ADULT social care services in Coventry have been praised by inspectors.
The Care Quality Commission (CQC) has given Coventry City Council’s Adult Social Care Services an overall rating of ‘good’, following an inspection.
Across the nine quality statements assessed, inspectors rated seven as ‘good’, and two as ‘requires improvement’.
Inspectors praised the services in the areas of assessing people’s needs; supporting people to lead healthier lives; partnership and communities; safe pathways, systems and transitions; safeguarding; governance, management and sustainability; and learning, improvement and innovation.
The services were found to require improvement in the areas of equity in experience and outcomes; and care provision, integration and continuity of care.
Chris Badger, CQC’s chief inspector of adult social care and integrated care, said:
“We found Coventry City Council was ensuring people had access to adult social care services that considered their individual needs and ambitions, resulting in positive outcomes.
“Their commitment to working in partnership and constantly learning to improve services stood out, and people told us they were happy with the care and support they received.
“We found that while some people had to wait for their care assessments, care reviews and occupational therapy assessments, the authority managed these well.
“Leaders and staff should be pleased with the many positive findings of our report. Their work had a positive impact on people’s lives, and we look forward to seeing how their plans further develop and improve access to services.”
Council leader Coun George Duggins said he was delighted at the findings.
He added: “Although we would be the first to acknowledge that not everyone has the quality of experience through Adult Social Care that we aspire to, the outcome of the inspection demonstrates that we are getting it right for many people and through the compassion and commitment of our workforce, who are a credit to the service, we are confident in ability to further improve.
“We also believe this reflects really well on the way we work with other services and key partners including University Hospitals Coventry and Warwickshire and the Integrated Care Board.”
Coun Linda Bigham, Cabinet Member for Adult Social Care, said the overall ‘good’ rating was testimony to the hard work, dedication and enthusiasm of all those involved in the delivery of Adult Social Care in Coventry.
She added: “I am incredibly proud of having the privilege of being Cabinet Member for a service area that supports some of our most vulnerable residents.”
Pete Fahy, Director of Care, Health and Housing, thanked everyone who contributed to the inspection.
He added: “There are lots of positives but we want to use the inspection as a baseline from which to continue to improve in all aspects of our service delivery.
“Our percentage score is 70 per cent, which compares well to other local authorities for which reports have been published.
“This also demonstrates the work our staff do, day in day out, to support people in Coventry with care and supports needs and with unpaid carers.
“The report lists a lot of positives as well as areas we need to work on to continue to improve, but our staff should all feel proud of what we have collectively achieved.”
