22nd Jan, 2018

City pharmacist recognised for going beyond the call of duty

Shaun Reynolds 7th Oct, 2016 Updated: 28th Oct, 2016

A COVENTRY pharmacist has been recognised for going above and beyond to help her customers by being selected as a pharmacy hero.

Terrie Edmonds has been working at Bell Green Lloyds Pharmacy for 18 years – serving hundreds of local residents ensuring their prescriptions are ordered, collected and delivered on time.

Describing her role as tough but rewarding, Terrie’s dedication to her job has paid off as she will enjoy a short stay at the Waldorf Hilton hotel in London before taking a dinner cruise down the River Thames.

The hard-worker was nominated for the accolade by one of her customers, Morag Murray, who relies on the pharmacist to help care for her husband who is living with dementia.

Terrie described one of her proudest moments as when one of her customers was able to pass away peacefully in a hospice against the odds because of the care team surrounding her.

She added: “Some of my customers are in difficult situations and from experience I know how hard it is to sort out prescriptions for those who are terminally ill and how important it is to get them right.

“If someone is really ill, making sure their prescriptions are ordered, collected and delivered to them is one less thing a person has to worry about.

“I know if I give that little bit extra to my customers then they will have that bit less to worry about – I find it very rewarding to know I have saved them further stress.

“I am really pleased that Morag nominated me for this award – we have always clicked and she is such a wonderful person to have in the shop.

“She is a very caring and always checks in on us all when she pops by.”

Morag said she has been picking up her prescription from Bell Green LloydsPharmacy for a decade, and that she appreciates how good all the staff are in the shop.

Not only has Terrie used her skills in the pharmacy to benefit Morag, but she has also offered to deliver prescriptions herself and pick up food should Morag struggle to find the time to do a weekly shop.

The 68-year-old, who has also received a special prize and will dine at Bella Italia before watching The Last Tango in London, said: “Everyone working there is so friendly and helpful.

“They even know many of their customers by name which proves they go the extra mile.

“I usually go into the pharmacy every week so if she hasn’t seen me in a little while, she will give me a ring to see if I am alright and if the usual delivery man isn’t able to bring my prescription to me, she does so herself after work.

“I couldn’t think of anyone better to put forward for the prize as she does go above and beyond.”


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