30th Sep, 2020

Coventry Council-run housing services rated ‘outstanding’ by Care Quality Commission

Andy Morris 15th Jun, 2020 Updated: 15th Jun, 2020

TWO COUNCIL-run housing services have been rated ‘outstanding’ by the Care Quality Commission (CQC).

Copthorne Lodge and Harry Caplan House – where mostly older people have their own accommodation with personal care and support – achieved the rating in the ‘well-led’ category.

The inspectors noted in their report: “Management team and staff were highly motivated to make positive changes to the service.”

They added: “A solid leadership culture had been established across all areas of the service and this was clearly demonstrated in staff behaviours.”

Among feedback from tenants and their families, one tenant told the inspector how the support they had received had helped them turn their life around.

A Coventry City Council spoesperson said: “This huge achievement is in recognition of the great leadership provided by Dawn Faulkner, Registered Manager and her management teams in both services.

“Both teams have been extremely proactive providing a high-quality service which has had a positive impact on the well-being of the people they support.”

Dawn Faulkner said: “I am extremely proud of both of my teams who have worked exceptionally hard over the last two years. Their dedication and commitment has gone above and beyond on many occasions and the difference in the quality of life for the people they support has been profound”

Councillor Mal Mutton, the council’s Cabinet Member for Adult Services, added: “This is excellent and well-deserved recognition and I congratulate everyone at Copthorne Lodge and Harry Caplan House for their fantastic work. In these uncertain times this news is a great tonic for staff and residents alike.”


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