COVENTRIANS are being offered help and advice with their energy bills.
Coventry Citizens Advice (CAA) has launched its dedicated free and impartial Energy Sense Service designed to help residents take control of their gas and electricity bills while navigating a complex energy market.
With millions of households nationwide remaining anxious about energy affordability, the service provides in-depth, one-on-one consultations with expert advisors.
Depending on individual needs and eligibility, support can be delivered via home visits, face-to-face appointments at Kirby House or online. Advisors will ensure consumers are on the best possible tariffs and receiving all the financial support available to them.
The service offers:
· Tariff and price cap checks: Plain-English explanations of fixed versus variable options to ensure households are not overpaying.
· Debt and arrears support: Practical advocacy to negotiate manageable repayment plans with suppliers or access emergency fuel support.
· Priority Services Register enrolment: Dedicated assistance for vulnerable households, elderly residents and those with disabilities to secure extra protection from their suppliers.
· Energy efficiency advice: Practical, tailored guidance on reducing energy usage to lower overall bills, including home energy assessments for eligible residents.
· Grant signposting: Matching residents with funding criteria for free home insulation, heat pumps, solar panels and battery storage.
CAA chief executive Simon Richards said: “Far too many households in our city are trapped in a cycle of worry and debt when it comes to heating their homes.
“Our new Energy Sense Service is here to cut through the confusion. We are urging anyone who is struggling to pay, or who simply wants peace of mind that they aren’t overpaying, to get in touch. We will look at your whole situation for free and help you find a way forward.”
To book an energy review complete the online form at www.coventrycitizensadvice.org.uk/contact-form/ to request a callback, call 0800 144 88 48, or drop in at Kirby House, 15 Little Park Street.
