The Driver and Vehicle Standards Agency (DVSA) has set out what it’s doing to improve the driving test booking service, following unprecedented demand.
Having been closed since 20 March because of coronavirus (COVID-19), the driving test booking service reopened on Friday 21 August for new bookings for the general public.
However, due to unprecedented demand to use the service, by 8pm on Friday 21 August, the service had been visited almost 7 million times and resulted in some people having problems accessing the service or not being able to complete their booking.
DVSA has apologised for the inconvenience this has caused and say the service will remain unavailable until 8am on Wednesday 26 August 2020 while they carry out essential maintenance.
Gareth Llewellyn, DVSA Chief Executive, said: “Coronavirus has severely impacted our business as usual operations, including by stopping driving tests in March. Since then DVSA have only been dealing with applications for emergency driving tests for critical workers.
“Following unprecedented demand for the driving test booking system with almost 7 million attempts to book a test when it opened, we need to carry out urgent maintenance so people can book tests.
“We have to close the booking service until Wednesday 26 August and are sorry for any inconvenience caused.”
The DVSA say the service should be running smoothly again tomorrow (Wednesday) from 8am. Members of the public will be able to access it by clicking here.
