7th Mar, 2021

Warning to elderly and vulnerable Coventry residents over pendant personal alarm scam

A WARNING has been issued after a resident in Westwood Heath was phoned by a bogus caller offering a pendant personal alarm with a monthly fee of £39.99.

The call came from a male by the name of ‘Christian’ from The Medical Alert Centre.

After a minute or two, it was realised that this was a recorded message with appropriate gaps for responses.

The resident decided to continue listening, and the call was then passed over to a ‘real person’ who gave his name as ‘John’.

On this occasion the resident requested their details to be removed from the company database, but the conversation went nowhere.

When the formal complaint process was then asked for ‘John’ became abusive and it led to a distressing experience for the resident.

Coventry City Council Business Compliance said: “We always advise people to be very wary of claims made during telephone cold calls.

“If you receive this or a similar recorded message call our advice is do not interact with the call and hang up.”

People with elderly and vulnerable friends, family and neighbours are being urged to alert them to the fact this happening and to put the phone down.

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